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BECCI FASHION.

BE UNIQUE. BE PART OF THE MOVEMENT.

BE BECCI.

CUSTOMER CARE

Have any questions or concerns?  We’re always ready to help!

Send us an email to:

beccifashion@outlook.com 

or fill out the contact form!

FAQ

What are your delivery options?

 

BECCI Fashion offers:

1st Class Royal Mail Signed For - £3.99

Please note our dispatch and processing time takes 1-2 working days.

Royal mail 1st class delivery aims to deliver the next working day including Saturdays, so your order will arrive within 2-3 working days including our dispatch time.

2nd Class Royal Mail Signed For- £2.99

Please note our dispatch and processing time takes 1-2 working days.

Royal mail 2nd class delivery & our dispatch time will take 4-6 days in total for your order to arrive.

Can I amend my order?

Unfortunately we cannot change orders once they have been placed. However the BECCI online shopping experience will make sure you can check your order so that making a mistake is highly unlikely.

Can I exchange an item?

We don't accept exchanges but if you want to refund your order then you are able to return it, as long as it fits our returns policy.

Do you provide International delivery?

 

Sorry we don't ship items internationally, we only ship to the UK. Send us an email and tell us which country you would like us to ship to and we will try and consider it in the future.

How do I return an item?

To return an item please email us first with the subject 'return' and the order number. Please let us know why you wish to return the item & we will get back to you as soon as we can. You will then receive an email from us with easy instructions about where to post your item back to. Once we have received your returned item you will be refunded.

 

What is your returns policy?

 

  • If you need to make a return please email us as soon as you can with your reason of return and order number.

  • Returns must be made within 10 days after receiving your order. Please email us first to request a return.

  • You will need to keep your proof of postage.

  • The item you wish to return must have tags on, & can only be accepted in the exact same condition you received it. 

  • We do not provide refunds on order shipping costs, unless an item is deemed faulty by our returns department.

  • We do not provide refunds on sale items, (this does not include items discounted with a promotional code).

  • We reserve the right to reject your return if it has an odour of perfume/deodorant or makeup/tanning marks/ etc. 

  • Lingerie (including bodysuits), and swimwear cannot be returned for hygiene purpose

  • During the Christmas period our returns policy changes- orders placed between 23rd November until 23rd December can be returned until the 2nd January. Please note that the other terms and conditions above still apply to the item(s). 

What are your Christmas deliveries?

Christmas can be a busy time for everyone, so to ensure you get your order before Christmas, we recommend that you place your order with us by the 19th December if you wish to choose first class delivery, or by the 17th December if you wish to choose second class delivery. Please note BECCI Fashion is not liable for any delivery delays caused by the delivery service we use, Royal Mail, these recommended delivery dates are a guide.  

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